Refund Policy

What you buy

Kura is sold as a one-time digital license that includes one year of app updates. It is not a recurring subscription, so there is nothing to “cancel” that would stop future charges after purchase. You can try Kura free for 7 days in the Mac app before buying.

Refund requests

If Kura does not work as described, you cannot activate your license, or you purchased by mistake, contact us at hi@kuraformac.com within 14 days of purchase and include your order email and (if available) license key or Paddle receipt. We aim to respond promptly and will refund eligible purchases in cooperation with Paddle.

You can also manage billing questions through Paddle’s customer portal or receipt links provided after checkout.

When a refund may not apply

We may decline refunds for requests made long after purchase without a product issue, for abuse of the trial or licensing system, or where required by fraud-prevention rules. Statutory consumer rights that cannot be limited by this policy remain unaffected.

EU / German consumers

If you are a consumer in the EU/EEA or Germany, you may have a legal right of withdrawal for distance contracts. For digital content, that right can end early once delivery begins with your prior express consent and acknowledgment that you lose the withdrawal right. Where a mandatory right still applies, we will honor it. Nothing in this policy reduces mandatory consumer protections.

How refunds are paid

Approved refunds are issued by Paddle to the original payment method. Timing depends on Paddle and your bank or card issuer.

Related policies

See also our Terms of Service and Privacy Policy.